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What one of our patients had to say...

 

"I have been in many

other medical facilities

over the years and I

must say this was the

finest experience

of them all!"

 

Your Safety and Comfort Are Our Top Priority

For your safety, our staff may ask you the same questions multiple times during your time at Elmhurst Outpatient Surgery Center for patient identification purposes. These questions include your name, date of birth, the type of surgery you are having and what body part is being
operated on.

Your surgeon and anesthesiologist will meet with you prior to surgery to review any questions that you may have. In addition, your surgeon will mark the spot on your body to be operated on. A parent, legal guardian or family member should be available to confirm that the correct body part is being marked, if applicable.

After your procedure, our staff will speak to you regarding methods that you can use to help prevent post-surgical infections. We will also provide you with a brochure that you can take home with you in case you have any questions after you have been discharged.

Our goal at Elmhurst Outpatient Surgery Center is to provide an experience that not only meets, but also exceeds our patients’ expectations. If at anytime you have a concern regarding your safety or any aspect of your care, or you feel your expectations are not being met, please ask to speak with one of our Clinical Managers. You may also ask to speak to our Administrator, Tina Mentz, directly or contact her at:

Tina Madonia Mentz, Administrator
1200 S. York Road | Suite 1400
Elmhurst, IL 60126
630/758.8801 (ph) | 630/758.8805 (f)
tmentz@eosc.org

After your procedure, you will receive a copy of our Patient Satisfaction Survey. This survey may be handed to you or sent to you via email if you have provided us with your email address. Patients are strongly encouraged to respond as your comments and suggestions are what assist us in creating a healthy, positive experience for our patients and their families.

Paper surveys can be returned via mail in the envelope provided or via fax at 630/758.8805. If you receive a survey via email, you may respond directly to the email. Or, you can complete the survey on our website at www.eosc.org.

If you feel that your safety issue has not been addressed to your satisfaction, you do have the right to contact the following regulatory agencies:

The Joint Commission
630/792.5000
www.jointcommission.org

Office of the Medicare Beneficiary Ombudsman
 800/633.4227
www.cms.hhs.gov/center/ombudsman

Illinois Department of Public Health
800/782.7860 (within Illinois)
http://www.idph.state.il.us/